Privacy Policy

Upstairs Downstairs Cleaning Service is committed to protecting your online privacy. We use the information we collect about you online to process orders and to provide a more personalized shopping experience.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 847-808-0003, 630-415-3003 or complete our contact us form.

Highly Recommended

V Pence
V P.
12:58 30 Jan 20
I needed to have a move-out clean of my parents' home. They had been elderly and had only had some light housecleaning in some areas for a number of years. Then the house sat empty for a year. So, the house needed some good deep cleaning. The two ladies who came to do the work were very efficient and hard-working. They did the base 2.5 hours and then we added one more hour to finish the job. They didn't take any breaks, they worked well together, and they did a very thorough job in the 7 rooms and 1.5 baths in the time they had. I was very pleased and would highly recommend Upstairs Downstairs in Elmhurst based on this experience
Matthew Benitez
Matthew B.
18:58 20 Jun 19
I have used them on and off for the last 6 years. They always work hard to accommodate my needs, even my short notice requests! Their price is very competitive and their work is very good. I will be moving to Elmhurst but am happy to find out they service that area too! Thank you Linda for your help!
Judy Osgood
Judy O.
21:00 24 Feb 19
Excellent service. Good about looking for ways to improve. I started with a team of two and currently have just one . . . love Marieta!
donna Stoutenburg
donna S.
18:36 31 Jan 19
I believe I have been using this service since 2005 and have never looked back. I moved from Arlington Heights to Streamwood 6 years ago and was informed that I was out of the "district". However, the owner managed to find a person willing to come to Streamwood home. Her name is Caroline and she is awesome! She is always smiling and humming while she works and does a fabulous job! I recommend this cleaning service 100%! Thanks for a job well done!
Linda J. Purcell
Linda J. P.
17:55 21 Jan 19
Upstairs Downstairs provides cleaning teams for cleaning. Their personnel work efficiently, do quality work and are a pleasure to have in our home. Upstairs Downstairs management is responsive regarding scheduling changes, and are to be commended on the quality of the work their teams provide. Try them... You'll like them!
Michael D Croak
Michael D C.
15:46 21 Jan 19
We love this cleaning service. The cleaner(s) will do just about anything you would like done. They are always on time, friendly, responsible and thorough. I think their fees are more than reasonable. I have been using Upstairs Downstairs for over 3 years now and will never change to another service!
Mike
Mike
21:53 19 Jan 19
I have used some different cleaning services but have been happy with Upstairs Downstairs for the past 4 years. They are very reliable and do a good job. They are also a good value. They are not constantly raising the price. I highly recommend them.
Alison Thornton
Alison T.
02:59 18 Jan 19
Upstairs Downstairs has been our cleaning service for a few years now. They are thorough and reliable and reasonably priced. And I know if I'm ever in need of something extra (maybe an extra quick visit before we have weekend visitors) they can accommodate. I like they have a team of two people come to our home, they get the work done in half the time.
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