Service Area / FAQ's

What Is Your Cleaning Service Area?

We proudly serve: Arlington Heights, Addison, Bensenville, Buffalo Grove, Elmhurst, Elk Grove Village, Glenview, Des Plaines, Hoffman Estates, Lombard, Mount Prospect, Northbrook, Park Ridge, Palatine, Prospect Heights, Rolling Meadows, Schaumburg, Villa Park, Wheeling.

House Cleaning Service Area

Do you provide cleaning supplies?

We provide all of the cleaning supplies, polishing cloths, and dusters. The only thing you need to provide is a vacuum.

Do I have to be home during the cleaning?

No, you do not need to be home during the cleaning. Please contact us regarding alternate methods of entry.

Will the same crew be responsible for cleaning my home?

If you sign up for regular service, weekly or bi-weekly, you will have the same team and same time on a consistent basis.

How long will the cleaning crew be at my house?

Depending on the service you need will determine the time we spend in you home. We will give you an estimate over the phone.

Will the cleaning crew speak English?

Yes. All teams speak English.

What if I have pets?

Please let us know if you have pets. This is usually not an issue for our cleaning crews.

Do you wash and fold laundry?

Yes we can provide this service if requested.

Do you change bedding?

Yes we can provide this service if requested.

Are you bonded and insured?

Yes, we are bonded and insured and licensed by the state of Illinois.

Highly Recommended

V Pence
V P.
12:58 30 Jan 20
I needed to have a move-out clean of my parents' home. They had been elderly and had only had some light housecleaning in some areas for a number of years. Then the house sat empty for a year. So, the house needed some good deep cleaning. The two ladies who came to do the work were very efficient and hard-working. They did the base 2.5 hours and then we added one more hour to finish the job. They didn't take any breaks, they worked well together, and they did a very thorough job in the 7 rooms and 1.5 baths in the time they had. I was very pleased and would highly recommend Upstairs Downstairs in Elmhurst based on this experience