Service Area / FAQ's

What Is Your Cleaning Service Area?

We proudly serve: Arlington Heights, Addison, Bensenville, Buffalo Grove, Elmhurst, Elk Grove Village, Glenview, Des Plaines, Hoffman Estates, Lombard, Mount Prospect, Northbrook, Park Ridge, Palatine, Prospect Heights, Rolling Meadows, Schaumburg, Villa Park, Wheeling.

House Cleaning Service Area

Do you provide cleaning supplies?

We provide all of the cleaning supplies, polishing cloths, and dusters. The only thing you need to provide is a vacuum.

Do I have to be home during the cleaning?

No, you do not need to be home during the cleaning. Please contact us regarding alternate methods of entry.

Will the same crew be responsible for cleaning my home?

If you sign up for regular service, weekly or bi-weekly, you will have the same team and same time on a consistent basis.

How long will the cleaning crew be at my house?

Depending on the service you need will determine the time we spend in you home. We will give you an estimate over the phone.

Will the cleaning crew speak English?

Yes. All teams speak English.

What if I have pets?

Please let us know if you have pets. This is usually not an issue for our cleaning crews.

Do you wash and fold laundry?

Yes we can provide this service if requested.

Do you change bedding?

Yes we can provide this service if requested.

Are you bonded and insured?

Yes, we are bonded and insured and licensed by the state of Illinois.

Highly Recommended

V Pence
V P.
12:58 30 Jan 20
I needed to have a move-out clean of my parents' home. They had been elderly and had only had some light housecleaning in some areas for a number of years. Then the house sat empty for a year. So, the house needed some good deep cleaning. The two ladies who came to do the work were very efficient and hard-working. They did the base 2.5 hours and then we added one more hour to finish the job. They didn't take any breaks, they worked well together, and they did a very thorough job in the 7 rooms and 1.5 baths in the time they had. I was very pleased and would highly recommend Upstairs Downstairs in Elmhurst based on this experience
Matthew Benitez
Matthew B.
18:58 20 Jun 19
I have used them on and off for the last 6 years. They always work hard to accommodate my needs, even my short notice requests! Their price is very competitive and their work is very good. I will be moving to Elmhurst but am happy to find out they service that area too! Thank you Linda for your help!
Judy Osgood
Judy O.
21:00 24 Feb 19
Excellent service. Good about looking for ways to improve. I started with a team of two and currently have just one . . . love Marieta!
donna Stoutenburg
donna S.
18:36 31 Jan 19
I believe I have been using this service since 2005 and have never looked back. I moved from Arlington Heights to Streamwood 6 years ago and was informed that I was out of the "district". However, the owner managed to find a person willing to come to Streamwood home. Her name is Caroline and she is awesome! She is always smiling and humming while she works and does a fabulous job! I recommend this cleaning service 100%! Thanks for a job well done!
Linda J. Purcell
Linda J. P.
17:55 21 Jan 19
Upstairs Downstairs provides cleaning teams for cleaning. Their personnel work efficiently, do quality work and are a pleasure to have in our home. Upstairs Downstairs management is responsive regarding scheduling changes, and are to be commended on the quality of the work their teams provide. Try them... You'll like them!
Michael D Croak
Michael D C.
15:46 21 Jan 19
We love this cleaning service. The cleaner(s) will do just about anything you would like done. They are always on time, friendly, responsible and thorough. I think their fees are more than reasonable. I have been using Upstairs Downstairs for over 3 years now and will never change to another service!
21:53 19 Jan 19
I have used some different cleaning services but have been happy with Upstairs Downstairs for the past 4 years. They are very reliable and do a good job. They are also a good value. They are not constantly raising the price. I highly recommend them.
Alison Thornton
Alison T.
02:59 18 Jan 19
Upstairs Downstairs has been our cleaning service for a few years now. They are thorough and reliable and reasonably priced. And I know if I'm ever in need of something extra (maybe an extra quick visit before we have weekend visitors) they can accommodate. I like they have a team of two people come to our home, they get the work done in half the time.
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