Privacy Policy

Effective Date: January 1, 2026

Upstairs Downstairs Cleaning Service (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Home address or service location

  • Details related to cleaning services or quote requests

We may also collect limited non-personal information automatically, such as:

  • Browser type

  • Device information

  • Pages visited on our website

  • General location data (city or region)

This information helps us understand how visitors use our site and improve their experience.

How We Use Your Information

We use the information we collect to:

  • Provide quotes and schedule cleaning services

  • Respond to inquiries or customer service requests

  • Communicate about appointments or services

  • Improve our website and service offerings

  • Maintain internal records for business purposes

We do not sell, rent, or trade your personal information to third parties.

Text Messages & Phone Calls

If you provide your phone number, you consent to being contacted by phone or text regarding your service request, appointment details, or related customer service matters. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

Cookies & Website Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

Information Sharing

We may share your information only in the following limited circumstances:

  • With trusted service providers who assist us in operating our business (such as website hosting or scheduling tools)

  • When required by law or to comply with legal obligations

  • To protect the rights, property, or safety of our business or others

All third parties we work with are expected to keep your information secure and confidential.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the internet is 100% secure, we follow best practices to safeguard your data.

Your Privacy Rights

You may request to:

  • Access the personal information we have about you

  • Correct or update your information

  • Request deletion of your information, subject to legal or business record-keeping requirements

To make a request, please contact us using the information below.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Upstairs Downstairs Cleaning Service
Phone: +1 630-415-3003
Email: linda@upstairsdownstairscleaning.com